idhoki FAQ — Frequently Asked Questions

idhoki requires three documents for full KYC verification: a valid government-issued photo ID (KTP or passport), a clear selfie holding your ID next to your face, and proof of your payment method (e.g., a screenshot of your BCA, BRI, or Mandiri account showing your name and account number). Documents are reviewed within 24 hours. Players who complete KYC verification unlock higher withdrawal limits and faster processing times.

Your idhoki account may be temporarily locked after five consecutive failed login attempts as a security measure. It will automatically unlock after 30 minutes, or you can use the "Forgot Password" link to reset your credentials immediately. If your account has been suspended for a compliance reason — such as incomplete KYC or a flagged transaction — please contact our support team at [email protected] with your registered email address for a full explanation.

No. idhoki strictly permits one account per person, per household, and per device. Duplicate accounts are detected automatically and may result in the permanent closure of all associated accounts and the forfeiture of any outstanding bonuses. If you have previously held an idhoki account and wish to reopen it, please contact support rather than registering a new one.

To permanently close your idhoki account, email [email protected] from your registered email address with the subject line "Account Closure Request". Our team will process your request within two business days. Any remaining balance must be withdrawn before closure. If you are closing your account for responsible gaming reasons, we strongly recommend activating self-exclusion instead — this prevents you from opening a new account and provides more robust protection.

BCA bank transfers to idhoki are typically credited within 1 to 5 minutes during business hours (08:00–22:00 WIB). Transfers made outside these hours, or during peak periods such as Idul Fitri, may take up to 30 minutes. Always use the unique virtual account number generated by idhoki for each deposit — do not reuse previous account numbers, as this can cause delays. The minimum BCA deposit is Rp 10.000.

The minimum withdrawal to a Mandiri bank account on idhoki is Rp 50.000. The maximum single withdrawal is Rp 50.000.000 per transaction. Withdrawals to Mandiri are processed within 5 to 15 minutes for fully verified accounts. Unverified accounts (incomplete KYC) are limited to a maximum withdrawal of Rp 500.000 per day and may experience longer processing times.

Yes. idhoki supports deposits and withdrawals via OVO, DANA, GoPay, ShopeePay, and LinkAja. E-wallet transactions are typically the fastest payment method on the platform, with most deposits credited instantly and most withdrawals processed within 1 to 3 minutes. The minimum e-wallet deposit is Rp 10.000. Please ensure the name registered on your e-wallet account matches your idhoki account name exactly to avoid processing delays.

idhoki does not charge any platform-side fees on standard deposits or withdrawals. However, your bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, or BSI) may apply its own inter-bank transfer fee, typically between Rp 2.500 and Rp 6.500 per transaction. E-wallet providers such as OVO and DANA do not currently charge transfer fees for idhoki transactions. We recommend checking your bank's fee schedule for the most current information.

Most idhoki withdrawals to local Indonesian banks (BCA, BRI, BNI, Mandiri) are processed within 5 to 15 minutes. Delays can occur if your KYC verification is incomplete, if the withdrawal amount exceeds your daily limit, if a bonus wagering requirement has not been fully met, or if the transaction is flagged for a routine AML (anti-money laundering) review. If your withdrawal has been pending for more than one hour, please contact our 24/7 support team via WhatsApp at +62 812 0000 8888.

idhoki covers an extensive range of football markets, including BRI Liga 1 (with fixtures involving Persija Jakarta, Persib Bandung, and Bali United), the EPL, La Liga, Serie A, Bundesliga, UEFA Champions League, and the FIFA World Cup. Available market types include 1X2, Asian Handicap (voor bola — a spread bet popular in Indonesia), Over/Under, Both Teams to Score, Correct Score, and mix parlay (accumulator) bets combining multiple match outcomes into a single high-odds ticket.

Yes. idhoki covers all official Timnas Indonesia (the national football team, nicknamed Garuda) fixtures, including AFF Cup (Piala AFF) qualifiers, World Cup qualifiers, and international friendlies. You can include Timnas Indonesia matches in mix parlay accumulators alongside other global fixtures. Minimum mix parlay stake is Rp 5.000 with a minimum of 3 selections. Maximum payout per mix parlay ticket is Rp 100.000.000.

Togel (Indonesia's traditional numbers lottery) on idhoki allows you to bet on 2D, 3D, and 4D number combinations drawn from official and internationally certified draw pools. You select your numbers, choose your bet type and stake (minimum Rp 1.000), and wait for the draw result. idhoki publishes all draw results transparently with timestamps. Payouts vary by bet type: 2D offers up to 70x, 3D up to 400x, and 4D up to 3.000x your stake.

Yes. You can fund your idhoki account balance using OVO and then use that balance to place togel bets. There is no restriction on which payment method funds which game type on idhoki — your account balance is universal across all game categories including togel, sports betting, slots, and live casino. Simply deposit via OVO, wait for the instant credit confirmation, and navigate to the togel section to place your bets.

idhoki offers slots from certified studios including Pragmatic Play, NetEnt, Microgaming, and Pocket Games Soft. RTP values vary by game title but most idhoki slots carry an RTP between 94% and 97%. Individual game RTPs are displayed on each game's information page within the platform. Slot gacor (high-payout slot sessions) are a popular search category — idhoki publishes a weekly updated list of top-performing slot titles with verified RTP data.

idhoki offers live sabung ayam (traditional cockfighting) betting via certified international streaming partners. Matches are broadcast in real time with full pre-match and in-play markets. Bets are placed on Meron (the favored side, typically indicated by a red marker) or Wala (the challenger side, indicated by a blue marker), with dynamic odds updated live throughout each bout. Minimum sabung ayam bet is Rp 10.000. Markets are available 24 hours a day across multiple regional arenas.

idhoki's welcome bonus is available to all newly registered players who complete KYC verification and make their first deposit. The bonus percentage and maximum cap are detailed on the current promotions page. To qualify, your first deposit must meet the minimum threshold stated in the promotion terms. The bonus is credited to your account within 30 minutes of deposit confirmation. Bonus funds are subject to wagering requirements — please read the full bonus terms before claiming.

A wagering requirement (also called a rollover) is the number of times you must bet your bonus amount before it can be withdrawn as cash. For example, a Rp 100.000 bonus with a 10x rollover requires Rp 1.000.000 in total qualifying wagers before withdrawal is unlocked. Not all game types contribute equally — sports bets typically contribute 100%, while some slot titles and live casino games may contribute at a lower rate. Full contribution rates are listed in the idhoki bonus terms.

Yes. idhoki runs weekly cashback promotions for sports betting and live casino players. Cashback is calculated as a percentage of your net losses over the qualifying period and is credited to your account every Monday morning (WIB). Cashback bonuses typically carry a lower wagering requirement than deposit bonuses, making them one of the most player-friendly promotions on the platform. VIP players receive an enhanced cashback rate. Check the current promotions page for the latest cashback percentages.

Yes. idhoki's platform is fully optimized for mobile browsers on both Android and iOS devices. No app download is required — simply open your mobile browser, navigate to idhoki.cam, and log in. The mobile interface automatically adapts to your screen size, delivering the full range of sports betting, live casino, slots, and togel in a smooth, fast-loading layout. For the best experience, we recommend using the latest version of Chrome or Safari on your device.

idhoki operates under an internationally recognized gaming license and is subject to regular third-party audits for game fairness and financial integrity. All player data is protected with 256-bit SSL encryption. Game outcomes are generated by certified random number generators (RNGs). While online gambling regulations in Indonesia are complex, idhoki complies fully with the requirements of its international licensing authority and maintains strict AML and KYC policies to protect all players.

Log in to your idhoki account, navigate to Account Settings, and select the Responsible Gaming tab. From there you can set a daily, weekly, or monthly deposit limit in IDR. Limit reductions take effect immediately. Limit increases require a mandatory 7-day cooling-off period before activation — this protects you from making impulsive decisions during a session. There is no minimum deposit limit amount; you can set it as low as Rp 10.000 per day if needed.

idhoki offers both temporary time-outs (24 hours, 3 days, 7 days, or 30 days) and full self-exclusion (6 months, 1 year, 3 years, or permanent). During a self-exclusion period, your account is fully deactivated and you are blocked from creating a new account. Self-exclusion cannot be reversed before the chosen period ends. To activate self-exclusion, go to Account Settings > Responsible Gaming, or contact support at [email protected] if you need immediate assistance outside the platform.

You must be at least 21 years of age to register and play on idhoki. Age verification is a mandatory step in the KYC process — no withdrawals are permitted until age has been confirmed via a valid government-issued ID. idhoki employs automated age verification tools in addition to manual document review. If you are a parent or guardian and believe a minor has accessed idhoki, please contact us immediately at [email protected] and we will investigate within 24 hours.